Learn how Love 518 Method collects, uses, and protects your information.

Love 518 Method Effective date: September 28, 2026 Love 518 Method respects your privacy. This policy explains what information we collect when you use our website, request detangling services, enroll in training, or join our provider directory, and how we use and share it. Information We Collect Depending on how you use our services, we may collect:

Your name, contact information, account details, and messages you send us.
Hair photos, videos, consultation details, and information you choose to share about your hair or circumstances.
Course enrollment, progress, assessments, and provider application information.
Directory profile details, including your business information, location, services, credentials, and booking link.
Purchase and membership records. Payments may be processed by a third-party payment provider.
Website usage information collected through cookies or similar technologies. Please share only the personal or medical details needed for your inquiry. If you submit information about a child, you must be their parent or legal guardian. How We Use Information We use information to respond to inquiries, arrange services, deliver courses, manage accounts and memberships, review provider applications, operate the directory, process payments, send service updates, improve the website, and protect against misuse. We send promotional emails only where permitted. You can unsubscribe using the link in a promotional email. Provider Directory Information you add to a public provider profile may be visible to website visitors. This may include your name or business name, location, services, Love 518 training status, photos, and booking link. Please do not add information you do not want displayed publicly. Photos, Videos, and Client Stories Photos and videos submitted for a consultation are used to assess an inquiry and provide services. We will seek separate permission before using identifiable client photos, videos, or stories for marketing, education, or public display. Provider submissions used for training or skills review are handled for those purposes unless separate permission is given for broader use. When We Share Information We may share information with service providers that help run the website, courses, directory, communications, bookings, and payments. We may also share information when required by law, to protect our rights or users, or with your direction or consent. Public directory information is shared with visitors as described above. Third-party booking or payment sites have their own privacy practices. Review their policies when you leave our website. Cookies and Website Analytics Our website may use cookies and similar tools to keep the site working, remember preferences, and understand how visitors use it. Your browser settings may let you limit cookies, although some site features may then work differently. Data Retention and Security We keep information for as long as reasonably needed to provide services, maintain records, resolve disputes, and meet legal obligations. We use reasonable safeguards to protect personal information, but no online system can guarantee complete security. Children’s Privacy Our website and training accounts are intended for adults. A parent or legal guardian should submit any service inquiry involving a child. We do not knowingly allow children under 13 to create accounts or submit information directly. If you believe a child has done so, contact us so we can review and address it. Your Choices You may email us to request access to, correction of, or deletion of your personal information, or to ask that a public provider profile be updated or removed. Some information may need to be retained for legitimate business or legal reasons. Changes to This Policy We may update this policy as our services change. We will post the revised policy here with a new effective date. Contact Us For privacy questions or requests, email hello@love518method.com.